I had a booking cancelled at the beginning of Apri...

I had a booking cancelled at the beginning of April 2020 due to COVID. Despite being a regular customer and numerous confirmations from the hotel that I would be entitled to a refund. I am still waiting to be refunded and am now receiving zero response from the hotel. It is now July! Worth noting i had to wait over an hour to get through to someone regarding my issue initially at a significant phone call cost!