I had the opportunity to ask Shannon questions whi...

I had the opportunity to ask Shannon questions while she was at the desk. It was so great to have someone so knowledgeable who was able to provide me with what I needed and to know so much. Shannon also took us on our tour of the facility. It's amazing how much she retains and to provide so much valuable information and the best customer service. I have visited the Archives a few more times and each and every time I ask a question about something Shannon goes out of her way to explain this to me. Our City is so fortunate to have someone so dedicated to providing high quality customer service. Thank you for always listening and helping.