Knut Marius Uddu Skjerve

Review of Shangri-La Hotels and Resorts ...

Shangri-la is the best hotel I have had the pleasu...

Shangri-la is the best hotel I have had the pleasure to stay at in my entire life and working career. Every step of the journey, from booking reservations to checking out, the staff did a tremendous job of taking care of myself and my colleague. We were flying in to Beijing for work, staying only for a short while, and so it was vital that we wouldn't be bogged down with administrative work or unpleasantries. Every single member of the staff at the Shangri-la were professional, service-minded and efficient, and the hotel's facilities, from the rooms to the gym to the pool to the breakfast buffet to the reception, were in superb shape; clean, well-kept, tidy and beautifully decorated. The cleaning personell did a fantastic job, the receptionist were very accommodating when I came to check in at 09.00 and was very tired from the long flight, and the concierge were quick. I would like to mention specifically Bobby from the concierge, which provided me with great service, answered all my probably tiresome questions, and assisted me most helpfully when I had an unpleasant experience. It is people like him that is the reason the Shangri-la hotel will continue to be as renowned as it is today. All in all, a perfect stay, warmly recommended to anyone willing to pay a bit more for that extra special experience.