Avoid the service center. I scheduled an appointme...

Avoid the service center. I scheduled an appointment two weeks back to get recalls done on my 2016 Ford truck. My appointment was at 9 but someone calls me at 8:20 telling me they cant take my car in today since they are full. I am not sure if this dealership understands what "appointment" means. The guy even had the courage to tell me that atleast they called before I got there for my appointment so I should thank them. Looks like service center is poorly managed. I also mentioned that it's okay let's schedule it for Monday or Tuesday but the response was the earliest they can do is three weeks from now.
I drove further to help local dealership but looks like they have a long way to go when it comes to providing good service. I still cant believe they canceled my appointment and had no intention to fix the situation at all. There are some major recalls on my truck and Ford as a brand has no urgency to fix it.