We were not allowed to use the toilet which is on ...

We were not allowed to use the toilet which is on the other side of the entrance. We were asked to pass through the exit again, which would deduct RS.8/- if we had done. Only when we enquired, it was informed. We were not given any other option. Our group together went and questioned and asked to meet the authority, then we were asked to wait and after 10 minutes allowed to use with the dummy card used by the staff. By that time around 30 minutes we had spent.For the urgency, we had to wait so much.
It happened on 21st December, 2019 at 10.00 pm. Make systems
simple & user friendly.