CloudFlare exposed my server's IP address to the w...

CloudFlare exposed my server's IP address to the world, and all my files got deleted. They didn't care, because I had a free plan. Months later, I upgraded a plan to a paid one, and I immediately had issues. The support team was disrespectful, and I requested a refund the same day as the plan was purchased. They're refusing to give me a refund. Now the support team blocked me from creating tickets.