Extremely poor customer service. There were no gla...

Extremely poor customer service. There were no glasses in room so I had to ask room service for it and on doing so they told me that there was 10$ delivery charge per item to my room. I am a premium member with Marriott for past 7 years now and it was my first time to hear this. The hotel Manager had no answer when I asked him that why was I not informed about this while booking the room. This is definitely not Marriott standards as I have stayed in various Marriott during pandemic. Money is no object but hotel has to inform their customers about their charges. They are mandated to inform their additional charges to customer on check in as well which they did not.
MARRIOTT HAS DEFINITELY LOST ME AS A MEMBER AND AS A CUSTOMER.
I have written to higher management about this and I will keep this review updated about their reply.