Kenneth Smutny

Review of Fort Lauderdale Marriott Harbo...

I stayed at this hotel for a business conference 3...

I stayed at this hotel for a business conference 3/24/19 and was scheduled to check out 3/27/19. Room 1507 has a beautiful view, the grounds of the hotel are immaculate, and the property is generally wonderful. Unfortunately, I needed to stay another night and spoke with the front desk at noon on 3/36 to ask about it. The person said there was plenty of space for me. I came back in the evening, after changing my flight, and was told they knew for a week they were oversold for spring-break. The front desk staff seemed anxious that they didn't even have enough space for everyone showing up over the weekend. They asked me for the identity of the person who told me and I did not remember--not thinking I needed to second guess the guidance I got. Three reasons stick out for me for a 1-star rating. First, the mismanagement in expectations of being told there was space and when clearly there wasn't. Second, being offered no accommodations to help me with my situation. Lastly, I worry about the people booking vacations to come here when they seem to be planning to be oversold. I hope you have a better experience than I did.