Turned up today for first time with my partner and...

Turned up today for first time with my partner and children became members and was told that the polol was full until 2pm. My partner went up and spoke to advisor at 1330pm as they were a lot of people queing and we wanted to make sure we would be able to get in the next session only to be told that the first advisor who signed us up should have given us wristbands which they didn't do. Now been told we have to wait until 315pm now. Now have 3 very agitated children. Very poor customer service.