Our stay at the Hyatt Regency Resort and Spa was g...

Our stay at the Hyatt Regency Resort and Spa was good. It could have been a lot better if an unprofessional front desk manager by name Rea Munich did not ruin our final day. This manager Rea Munich literally harassed us with calls every 5-10 minutes and had house keeping knocking on our hotel room door at the same time for the last 30 minutes after she made us aware checkout time was 1pm and she had to enforce it. I told her since she just made us aware that we will get ready as soon as possible. We started parking and there came the second call and the second knock on the door, then the 3rd call and a knock on the door. The manager then told us she was getting somebody up to get our luggage out. At this point I was boiling inside and I told her if she was escorting us out of the room she should so declare it otherwise I didn t need her help to get my luggage out. My wife hadn't taken her shower but the harassment was so much she had to give that up. We had a late flight out of Maui at 10pm so we thought we could hang around the hotel a little after the 1pm checkout. At the front desk, I noticed I was charged $75 for late checkout. This manager came out and we argued over it until she finally decided to waive it. Then my parking access was also removed so I couldn t get out or back in until it was reasonable time to leave for the airport. Man, talk about a terrible customer experience on a very expensive trip. The final day was terrible terrible terrible. There are similar if not better hotels around the Lahaina beach. If you don t want to deal with these unprofessional front desk managers then you have the power of choice in your hands. Better hotels all around the beach. Aloha!