Claudia Baetu

Review of Harrow Borough Council

I have been on hold for 20 minutes and counting to...

I have been on hold for 20 minutes and counting to speak to someone in the council tax team. After 20 minutes of holding I got through to switchboard for the second time. Another 10 minutes of holding and finally someone took my call. I am waiting for a refund of overpaid council tax from February. I have been told that they have not received the form even if I have a reference number and an email confirmation.
Incompetent - this is the best word to describe Harrow Council tax team.