Absolutely fantastic location. Great looking pub w...

Absolutely fantastic location. Great looking pub with all the history & class packed into it. Top-class COVID-19 measures in place.

Sadly it all ends there. The Dickens Inn unfortunatley doesn't quite know how to manage the establishment when it gets too busy or when they've evidently taken on too many people. We were seated on the first floor and when we arrived at 2pm, everything was going fine. We would order from the table and someone would drop off the drinks within 10-15 minutes which is what the application highlights as the waiting time. Closer to 4pm, when the place was brimming with people, my friend ordered a beer and there was no sign of the beer come 4.45pm. We had a dinner reservation and went downstairs to signal this to the staff who actually had the beer ready & waiting at the bar but had no one who could pick it up. Eventually, he just asked for a refund on the beer and they were happy to process it.

How can you let in so many people during COVID-19 when you are fully aware that drinks & food can only be ordered through an app? Surely in the background you know that you only have staff that can cope with 50 people and surely you know that 45 minutes + for one drink is not acceptable? Feel sorry for the staff as this is clearly a decision from the top which has backfired heavily.