I've been a member of a lot of gyms in the city su...

I've been a member of a lot of gyms in the city such as Equinox and NYSC which have all been great experiences but Tmpl is by far the worst! I got a call as I signed up for one of their newsletters asking if I wanted to pay a small refundable fee to lock in a membership rate when their new West Village location opened. I was told that I could cancel before the start date and no fee would be charged. I sent an email and called before the membership started and was told by a membership advisor Jane Nielsen in November of 2018 that the $75 fee would refunded asap. The fee was never refunded and they continued to debit me $150 for two months following. I've sent multiple follow up emails since then and keep getting told that the fee will be refunded in a few days and was recently added into an email with a manager Kevin Kavanaugh who just never responded. It's been over 7 months and they owe me almost $400 and just keep stringing me along as soon as I send an email saying the full amount will be refunded. Their customer service is terrible and I fell like they are just stealing from me at this point. Do not join this gym!