Very very disappointing iinet :(

Very very disappointing iinet :(
I was counting on you a lot as my boss recommended you guys to me.
Took 2 months for iinet to get me an appointment with NBN people and i eventually ended still being disconnected as the NBN guy could find a connection in my area :(
Do you want explain the whole process? Ok readers please hear me out,
I called at first and spoke a nice guy who recommended to me get NBN as it was just arrived in my area so I did.
Aftet 3 weeks i didn't hesr anything from them, so I call them and they said: ' actually we need the last contact number'. Really I mean? Couldn't you guys email me about it and ask it? Just waiting for my call?
Then i gave them the last contact number. 2 weeks past still didn't hear anything, called them back and they apologised and said we post the modem for you then book and appointment. The parcel arrived but still didn't hear anything a week past, so i called them again and asked them what's going on? I got on hold for 10 mins and the lady said ' i booked an appointment for you but it is in 3 weeks'. I stayed calm and explain to the lady how bad the experience was very slow and unprofessional.
To sum up, iinet doesn't give a **** for your application and you have to call them every damn time.
They don't notify anyone what is required even if weeks pass
Only thing they're really honest about is being numbet 1 at customer service which the google average rating really show they're number 1
Update:
Wow iinet is really good at collecting fake reviews to boost up their terrible 1 star to 3.5 star!!. Don't get fooled people it's easy to buy fake reviews.