Worst customer service, never picks up calls. Has ...

Worst customer service, never picks up calls. Has inexperienced people at customer server whose's one and only solution to every problem is connecting directly instead of router.

After multiple complains about ping redirected me a support email, which instead asks me to call the customer service, like a loop they keep telling me to contact via email and that they would fix latency and packet loss issues, but nothing comes out of it ever.

There's downtime's very frequently where when asked the answer is always they are fixing something, fixing what? god knows nothing ever improves and only degrades.

I had better internet back in 2017, this just makes me sad to see as time goes on the quality will only drop along with the people that run the service.