Michael Frost

Review of The Cavendish Hotel

I gave this 4 rating eventually, but it was close ...

I gave this 4 rating eventually, but it was close to getting 3 for lack of communication. There was a mess up over the room booking between Expedia and the hotel. The hotel was fully booked and the attitude at front desk was simply 'take it or leave it'. Given this was two days before NYE I was left with little option. Housekeeping staff we extremely helpful and genuinely wanted to help.

As an apology we were offered complimentary breakfast for our stay. However, this was not communicated to the restaurant staff which created further embarrassment and needless conflict. This was all repeated on day 2, despite having cleared it up the day before. And to top it off, breakfast was quite average.

However, on the plus side. The hotel is well smart and well appointed. The location is fantastic and the beds comfortable.

Basically a smart hotel and good value for London, but a terrible lack of communication and poor attitude when something was wrong. They clutched defeat from the jaws of victory.