Had a laughably incompetent, week-long scheduling ...

Had a laughably incompetent, week-long scheduling experience with the pre-operative clinic for a benign breast tumor removal, including follow-up that re-cast the information. I was already stressed out for the procedure, but now I lack the confidence that any info I provide will be communicated effectively, or in the administrative side of this healthcare facility.

The scheduler just left me a VM expressing "confusion" on her end, while getting facts wrong (you didn't "keep calling me", i did get a call from a NP with no prior warning, you didn't call me back yesterday) so it's nice to know that they're super on top of it over there.