We arrived around 10pm local time after a long fli...

We arrived around 10pm local time after a long flight from The UK as family of 4 just to be told that the room with 2 double beds we have booked is not available and they have changed our room. when we went upstairs to our room it was a room for 2. How do they expect all 4 of us to sleep in one single bed? is this a joke?
My wife went downstairs to sort it out but the staff is incompetent and cant really do anything not even a sorry. by then we have actually made the payment and even tipped the bellboy.
After a while we were told that there is nothing they can do as they do not have the room. Then we had to look for a suitable room in other hotels in the area which we found one in Sheraton.
One of the worst hotel experience ever considering being up with 2 young kinds for almost 24 hours straight and all we needed is that a good sleep on arrival. Totally unacceptable.
Also the room wasnt clean at all and it was dated. carpet was filthy and the whole room smells like ashtray. the whole room as well as toilet and bathroom was tiny. Glad we made our way out soon. Just across the road Sheraton only slightly more expensive for a much better experience.
Stear clear.