Recently had a 4 day stay over New Years. The acco...

Recently had a 4 day stay over New Years. The accomodations were very good. The service, however, was sub par and quite disappointing; starting with reservations being lost upon arrival. Lunch service took over 2 hours (staff confused) with multiple errors -- Staff were friendly but not well trained. Activities (which were pre-booked) were cancelled with no notification. New Years dinner was uterly disappointing (failure to seat on time, ran out of food at Buffet, poor bar service). Overall experience fell way below expecations given the cost of the resort.