I had my BMW towed to this dealership after a mech...

I had my BMW towed to this dealership after a mechanical failure. After 9 days of waiting I received a phone call and had the issue explained to me and I was quoted at an exorbitant price for work that appeared only vaguely related to the mechanical failure. Upon hearing the quote, I requested that they cancel any work they intended on doing to my vehicle and that I would be over the next day (the call came late evening and I had explained to the dealership that I live a significant distance away) to have the car towed elsewhere. Upon my arrival, my keys were missing, and they were unable to locate my valet key.

As a result of my missing valet key (I am guessing this occurred soon after leaving the car with this dealership, though this issue may very well not be related to them), they had to find a way to jimmy open my trunk. This entailed removing the rear license plate light and causing minor structural damage to the slot in which the light goes. When I arrived to have my vehicle towed and paid the bill for the initial inspection, I could not find my vehicle in the back lot.

I could not find my vehicle in the parking lot because it was still in the shop with the hood open despite having told them over the phone that I did not want any work to be done. It was not until after my car was towed to its new destination that I realized that the wire for the license plate light had been removed and tossed in the trunk. The backseats were still completely removed. The light and the wires that went with the light were thrown in the trunk.

There are nearby independent shops that specialize in import repair that I would recommend at a fraction of the price, better quality of work, more honesty, and a quick turnaround. That being said, the one I found was quick to tell me that one of the repairs the BMW dealership quoted for me was, in fact, entirely unnecessary as the unit was in perfect working condition. This part alone, including labor, was over $1,000. I will not be stepping foot anywhere around this dealership again.