From A to Z, Richmond BMW provided a completely sa...

From A to Z, Richmond BMW provided a completely satisfying customer experience. From Paul Taylor's expert case management, the maintenance techs skills, the safe and well stocked waiting area to their providing me a loaner during the service, I couldn't be more satisfied as all my expectations were exceeded. Recommend this company to all BMW owners. Also provided a complimentary wash and detailing which was icing on the cake.