Ryan Bormaster

Review of TexasRenters.com

I am leasing a town house in the Galleria area of ...

I am leasing a town house in the Galleria area of Houston. One recent Sunday night I arrived home and went up stairs to get ready for bed. It was around 9pm. It had been a hot and dry day. When I stepped into the master bedroom it was like I was stepping outside into a rain storm. There was a valve connected to the water heater that was not working properly and it was literally raining in my bedroom. I have no idea when it started as I was gone most of that day. I could not find the main water shutoff and was not aware at the time that it was the water heater. I thought I had a pipe that must have burst. I logged into the Tenant Portal immediately and left a "high" priority emergency maintenance request. I also called the after hours emergency line and left a message with the answering service. I stayed logged in and saw that the answering service also left a high priority emergency maintenance request on the same Tenant Portal that I used. Just to be safe, I also called Rescue Rooter to arrange for them to come out as I had no idea what to expect from Texas Renters.

Turns out Rescue Rooter was not needed and I got to cancel that request. Jessica Gonzales with Texas Renters called me within about 15 minutes of my initial request on the Tenant Portal. She also emailed me the name of an after-hours contractor that she had already arranged to come out immediately. I then spoke to the contractor who had someone there within about an hour. Their repair crew was able to stop the leak, figure out what was going on and even make the complete repair. They were finished by about 11:30pm and even cleaned up after themselves.

Jessica then followed up BOTH that night AND several times over the following days just to make sure I was okay. She even arranged for another contractor to come out to survey the areas that had been inundated with water to make sure there was no rot or mold and to treat to prevent same from occurring. All in all this was as painless an experience (considering what I came home to) as I ever could have hoped for. Jessica was AMAZING. Hat's off to Texas Renters for hiring Jessica. With people like her you guys are well represented. Thanks again. 5 Stars from this Tenant related to this experience.