Alexa Horvath Review of Wellborn cabinet inc.
Ordered kitchen cabinets months ago. Have been tol...
Ordered kitchen cabinets months ago. Have been told for weeks that they would be arriving January 22nd until today (they day before they were expected), when I was told they were delayed with no reason or explanation. We reached out to the store we ordered through and I was told this morning that the Wellborn representative with that store would be calling me. Still waiting for a response from that rep. I called the company and was transferred around 3 times before eventually just getting a voicemail. From my experience, timeliness and follow through are certainly not qualities of this company!
ETA: I spoke with an Anita at the company who was incredibly dismissive of my concern and could not provide any information.
If you are thinking about ordering through this company, think again. Especially if you are under any kind of timeline. We also ordered bathroom cabinets through this company at the beginning of January and we re told 2-4 weeks for delivery. We now have an estimated delivery date of mid February. They have a no cancellation policy after 24 hours. I was promised one thing at time of order and something completely different in actuality, while being provided no recourse. Had we known the facts at time or order we would have made different decisions.
Service: Custom cabinets
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