Antony Gallagher

Review of Ansafone Communications

Ansafone contact centers is a call center that cov...

Ansafone contact centers is a call center that covers businesses all over the US. It was an ok experience but there are some major flaws in the entire environment. The higher ups in the call center are completely unapproachable. It takes weeks to months for a contact back from HR or the head of the call center. You literally walk past these folks daily. I have never experienced so much drama in my life. The people in power constantly gossip about each other and aren't very helpful. Occasionally they do stuff to showcase appreciation of their employees. Aside from those moments, you're completely replaceable and your opinion rarely matters. The facility is hit or miss with cleanliness.

All of the issues and turnaround rate start at management.

The place has potential but the current power holders either need to change the way they talk to and handle employees or they don't need to be in power.

The entire learning process needs to last longer and the whole system needs to be revamped. You're only as good as your training.

If you're looking for a place to grow and advance within the company... this isn't it.