Highly disappointed! They sold a 2015 Cadillac to ...

Highly disappointed! They sold a 2015 Cadillac to my grandfather that was defective from the start. He is 90 and has dementia. I was at work and tried and tried to get him to wait for me. His daughter called me and said that she was trying to get him to wait and a group of salesmen were pressuring him. Well he bought it. After about a week of having it, he hated it. He was used to the bigger older cadillacs as opposed to the new sporty ones. He would have spent the extra 10-15,000 for it but they thought this car was best. It had 200 miles. When he brought it to show me, you couldn t even use the main control screen it was jumping around. You had to use voice control to adjust anything! I knew that wasn t normal. He took it back a couple different times they would either say there was nothing wrong and I think once they toyed with it and got it working, never fixing the issue. I got involved and took it to them and expressed my unhappiness that he was having this trouble after paying for the car in full. On top of that, the rear drivers window when you rolled it down it would roll back up about half the way down. I have video evidence of all of this. So finally they fixed that issues and brushed it off as no big deal in fact, one representative told me it happens quite often! To summarize, it s been in the service dept 5 or 6 times and he hasn t even been a year. It s currently for service. I find it hard to believe the car, having 200 miles on it and the main screen bouncing constantly, that no one noticed it before it was sold. Instead, I think they had a car no one would by because it was defective and pressured a 90 year old man into buying it so they could get rid of it. I am disgusted with the lack of care and attention they have given to this matter. Not once, have they even offered so much as a rental to drive. Horrible horrible customer service. Take the money and buy a Bmw at least there they still know the value of customer service in luxury vehicles!