P Oei

Review of Shangri La Georgetown,Penang

Most impressed with William and Wan at the Club Lo...

Most impressed with William and Wan at the Club Lounge. They were always ready with their warm smiles and tried their best to accommodate requests.

One morning at breakfast at the ground floor, I was greeted by Ms MASL and I casually mentioned to her that it was my wife's birthday. She immediately alerted the Manager and arranged for a small piece of cheese cake with a candle. Such surprised and thoughtful gesture.

I was more surprised when it was followed by a whole cake at the Club Lounge that same evening. Literally this put the icing on the cake! That night William allowed us to stay at the Club Lounge slightly beyond the closing time as it was my wife's birthday. She was pleasantly surprised by the cake and I am impressed by the flexibilty showed by William.

Well done! We will certainly come back again. Only regret was that I should have sign up to be a member when asked to when we checked in!