Eric Chuah

Review of Shangri La Georgetown,Penang

While it would be unfair to compare this property ...

While it would be unfair to compare this property to Shangri-la proper, it has pretty much all the basic amenities of a decent hotel.
The staff have almost the same courteous and attentive behaviour and try to make your stay as pleasant as possible. The Horizon Club desk staff Wan and William was also taking breakfast orders and running in to the kitchen to prepare them. These guys are amazing, they do it all.

The Cafe Jen restaurant served local Malaysian cuisine for breakfast alongside the standard fare of salads, cheese, sausages, and omelettes. We were a little disappointed that there wasn't a selection of local Penang cuisine.

Stayed in a Horizon Club room which seems to be the same as regular rooms in terms of bedding material quality and toiletries were pretty good.

The 3 star rating is the result of an unsecured window which my 2 year old son discovered and the industrial sized vacuum cleaner machine that they turned on in front of my room at 0830 in the morning for a good 10 minutes after I had a very late night attending a wedding. I don't appreciate waking up to the sound of a jet engine.

Will return here as the stay was not bad. I hope they improve their operating procedures in the future.