Really disappointed on their shoes department. Bou...

Really disappointed on their shoes department. Bought some heels that hurt my feet so bad so I took them back to return them and was told I couldn't since I wear them. The manager gave me the option to stretch them so I left them there and she took my information and said they would call me once they were ready to pick up (this was on a Monday). I called 5 days later since I've not receive a call. The lady who took the call told me they are ready and I can pick them up anytime. I let her know that no body called me to let me know and her replied was, "oh I didn't know we were supposed to call you "....looks like manager and her employees don't know how to communicate.