I expected so much more from Omni. I have had prev...

I expected so much more from Omni. I have had previous experiences with Omni that were above and beyond. I had a horrible experience booking our reservations at Omni CNN on the 1-800 number. I had horrible service when I called the hotel directly with a question. When we arrived The only positive thing is that our key was ready. But how positive is that when you get a room with holes in the ceiling, broken furniture, hairs on the toilet, mold around the vent, wallpaper peeling. I can go on and on. Horrible! Being a member there were certain things that I expected which never came to pass. I also called housekeeping for extra towels and trusted that extra towels is what I would get. It wasn't until later that when it was time to use the extra towels that we realize what they brought us was a stack of floor mats yes. Not a good trip