Booked a one night stay for a concert I attended. ...

Booked a one night stay for a concert I attended. At first, it was great. Based on my stay and the hotel itself, I would've given 4-5 stars. However, shortly after checking out, I noticed that the hotel charged me an additional $500 (mind you I prepaid for the room and my deposit had already been taken out when I checked in). I hadn't gotten any type of phone call, receipt or e-mail correspondence in regards to the charge. When I called the hotels accounting department, I was told that the $500 charge was to cover damages to the desk in the room. I didn't even use the desk. I used the bathroom to get ready in and the bed to sleep in for a short period of time. That was ALL. I went on to request further details in regards to the damage, because I knew for fact that it was not a result of my stay in the room. After waiting for a day, the associate who was helping me e-mailed me a photo of the damage. It literally looked like someone angrily took a knife to the surface of the desk. I was then told that if I wanted to dispute the charge I would have to contact my bank. I explained that I would not be contacting my bank because of their staffs incompetence. Clearly, upon the previous guests check out, the cleaning staff (or whoever) didn't do a well enough job checking for damages, so they decided to assume the damage came from me just so that they could get money out of someone. I totally understand if I were responsible for the damages. In that case, I would've brushed it off and taken the responsibility because I am an honest person. I asked to speak to a supervisor because it wasn't fair to have to go through a 30-day dispute with my bank to only hope for my money back that paid for someone else's damage to their property. Ultimately, and with a fight, I was granted a refund. But, I am completely turned off by the way this was handled. I would've appreciated being contacted by someone before $500 was wrongfully charged to my debit card without explanation and not being (basically) told to deal with it when I called to complain. Horrible customer service in that aspect. I will never visit this hotel again.