Grace Harbison

Review of NEX WORLDWIDE EXPRESS

Be careful - they'll charge you additional costs o...

Be careful - they'll charge you additional costs once your item reaches it's destination. And if you even try to talk to their customer service about it, they'll direct you to a landing page on their website and offer no further help. I will never use them again. They claimed my shipment weighed an extra 30lbs and charged me accordingly. It didn't weigh an extra 30lb when it left my house, though. But since my package has already reached it's destination, I can't protest this. And when I asked for help, Maria (CSR I dealt with), sent me a link to their legalities page on their site and ended the conversation right there. I feel like customer service is extremely important in this day and age and ShipNex failed miserably in that aspect. They also did say initially that additional charges would be a possibility. When I agreed to ship through them, they implied that the original fee was the only charge I would incur. Then three weeks after my package reached it's destination, they sent me a second invoice for the same amount as my first one with minimal explanation, and then took an entire 24 hours to respond to my inquiry when I asked why I was receiving a second charge. 1/5 stars is the lowest I could give them. I'd give them 0 if I could.