Diana Heck

Review of Brickhouse Bridal

My only daughter got married this weekend and I wa...

My only daughter got married this weekend and I wanted to make sure she had the best experience possible w&.
I was told Brickhouse Bridal could provide that. We made an appointment. There were seven ladies total at the appointment.
Found the perfect dress and JACQUELINE STATOM
was precious. Every thing you would want in a consultant to have the best experience. We came up with sleeves for the dress and the dress was exquisite as was the bride.
When we picked up the dress just 2 weeks prior to wedding. (Bride lives in Canyon Lake) we, as in all 7 of us heard the sleeves would be on the dress. Needless to say we were shocked. There was zero apology from the "manager" for the devastating news. All of us understood the same thing so.....perhaps ya dropped the ball in the communication department. The manager offered zero apology and cared very little and was rude!!!. The consultant (different from the original was incredibly comforting and apologetic ) They offered $200 off of the veil that was not worth $100. All tool with a tiny detail to hide seam and a cheap comb. So $250 for a plain , not pretty veil. They sent us to a seamstress that we were told would be very reasonable. $600 for the hem and bustles that we we were told came with the dress. The lace that they so generously gave us for the dress was not enough. After well over $4000 dollars, dress was beautiful as it should be but I would not go there again. Oh, we were told that we should have never been sold that dress with the time we had. "Not my job to know that major detail