My mom was sent to sprain brook manor rehab to do ...

My mom was sent to sprain brook manor rehab to do physical therapy in December, and next thing you know we find out she has Covid. The facility did not even call to inform us that she was positive for Covid and was experiencing symptoms. In fact, we found out incidentally by an employee s slip of the tongue when we called to speak with my mom. At that point they said she was completely asymptomatic. We had to fight for hours to get any information about her covid diagnosis, and to be allowed to speak with her. We were hung up on multiple times over the course of hours when asking to speak to her. When we finally spoke with my mom she said she was feeling extremely sick, not asymptomatic as the staff claimed she was. We arranged on our own for an ambulance to take her to a hospital. When she arrived at the hospital later that day she was diagnosed with covid pneumonia and was severely ill. We still do not know how long she was experiencing covid symptoms at this facility and when they diagnosed her. The facility s actions of not contacting us about her Covid diagnosis, saying she was asymptomatic, and not allowing us to speak with her was shocking and unbelievable. Update: I ve come to find that multiple families have experienced the same thing. A Covid outbreak happened in this facility and families were either not informed or were told that their relatives were asymptomatic when in fact they were severely ill. Absolutely appalling.