Had problems, but they were rectified swiftly and ...

Had problems, but they were rectified swiftly and professionally.

Final update:

Went in 04/09 about the hood problem and other issues. Met with Service Director Mike and Shop Foreman Jerry. They explained a few things to me about my prior problems that placated me just fine. Gassed up my Jeep and had the hood fixed in less than an hour. They explained that the tech who worked on my vehicle was talked with and dealt with as was appropriate per their policies. I asked Jerry if the tech was fired, hoping he wasn't because everyone deserves a second chance. He assured me he wasn't fired.

When they were done Jerry took a ride with me to see if anything else was amiss. Jeep seems to be running fine and both Mike and Jerry told me not to hesitate to contact them should something else arise.

All in all I am happy with how they handled the issues that sprang up and I will be using them in the future should I need work on my Jeep. I appreciated the way they handled my complaint and would reccomend them to others. Sometimes things happen. When they happen you're never sure how a business will respond. I now know how Chapman will respond and you will be hard pressed to find better conflict resolution elsewhere.

Original review:

Don t go here for service. Dropped off my Jeep Renegade on March 11th and just got it back today (04/08) [My jeep had a unique, not easily solved issue. That coupled with parts not being delivered to them on time is what made the repair so long] They returned it to me on fumes. I didn t have enough gas to drive 6 miles home. The trip odometer was reset and I could see my Jeep was drivin over 20 miles and over 2 hours. In addition to this it said averag mpg was 15.5. When I drive it s 26-29 mpg. So this tells me that who the hell ever drove my car was driving the piss out of it! [Mike the Service Director explained to me that when the trip odo resets it starts calculating mpg from 0 and works up from there, so that explains the low reported mpg] To top this off my Jeep has this god awful chemical smell that made me nauseous, food trash left in the cup holder. What happened to my car when this place had it?!

(Edit - 04/09) smoke was coming from my engine so I pull over to check it out and my hood latch is broken so I can't! The list just keeps on growing. The hood isn't even shut correctly and it's broken now.