m. neph

Review of Hall Chrysler Dodge Jeep Ram

Numerous paperwork errors on initial sales documen...

Numerous paperwork errors on initial sales documents resulting in multiple trips to dealer, Oil life monitor reset without a oil change during a service, rattle in vehicle while moving x5 attempts before another dealer fixed, failure to check for software updates during a major service which resulted in me having to postpone a trip to Richmond due to a transmission update that caused the vehicle to go into limp home mode on I-64, intelligent battery monitor failure x5 trips where 2 of which they "could not recreate" and a a\c service that they kept all day and then 30 minutes to close tell me they could not recreate. (Oh btw I bought this jeep from them brand new).
I normally do not take time out to write reviews but time after time this dealership has let me down. Now don't get me wrong there are several people in the service department who are very friendly and will work well with you like most of the gold team but a few stand outs are sandy or shenika (sorry if I slaughtered your name). BUT their techs leave something to be desired. Multiple issues I have had with my Jeep I have or other dealers have solved before their service department did on multiple visits. OFTEN I FIGURED IT OUT WITH A SIMPLE GOOGLE SEARCH! This is the epitome of poor service. Additionally when you keep a vehicle all day only to call at 30 minutes to close to inform me that you couldn't recreate the issue, that's ridiculous and has happened on more than one occasion. One of their service advisors is very abrasive and condescending over the phone I will not mention his name in the review however if management contacts me I would be very happy to speak with them on this. Overall my experience from sales to service has been poor and wrought with errors, inconsistencies, and just a lack of attention to detail. However It's ok your competitors have in the past figured out issues that your location has not and I will be taking it to them from now on.