HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE
If the customer service is any indication of how the food is prepared...it is a No for me.

* I thought this establishment crafted burgers (made to order) making it gourmet in its preparation.- -Apparently Not

* I thought a consumer had the right to ask questions about a service or item they were considering purchasing.-- Apparently Not
Chief Complaints:
-Employee exhibited a lack of knowledge of menu items ( I asked questions like what's this burger's serving size? Is it big enough for two people? portion control-related questions)* For some reason the above questions made the employee extremely frustrated.
-The employee was rude ( Answering the questions repeatedly with what do you mean it's a regular 1/4 burger)
-The employee became confrontational when I decided to go someplace else to eat. (EMPLOYEE started a confrontation because I would not accept his poor behavior or service.)
*When I finally verbally responded*
-Employee threatens to call the police while I am literally halfway out the door-already leaving- not asked to leave- already previously decided to leave(exhibits a racial undertone that is not unique to the "while black social scenarios" ----refusing bad service while black or making a verbal complaint while black
hurry up and order while black and you are not a valuable consumer to this restaurant).

Self Disclosure: I am the parent of a child with special needs. When we go out into the community I let him independently scan the menu and select the food items of his choice.
It's Saturday at about 2 pm area eateries are bustling with customers. Not this particular Mooyah however.
I walk in there is no employee insight. So I say, " Hello, are you all open?"
An employee appears and states, "What can I get you?"
Okay, still no big deal. There is no customer in the place just myself and child.
I went on letting my child scan the menu asking him what would you like.
The employee is visibly frustrated and rushing me along to order. Note there is no other customer waiting. Slowly his tone is detouring me as a customer.
So my child completed his order it was my turn. At this point, the employee is extremely frustrated. My questions about the menu and the food's features make him visibly frustrated and impatient. Then two teenage consumers walked in. That did it now I am clearly wasting his time trying to spend my money there. His impatience transferred to his tone at this point. He responded to my questions about menu items abruptly without clarity.

My perspective: He wanted me to hurry up and order. Additionally, he did not exhibit any knowledge of the menu. After ignoring his behavior, I decided I didn't want to spend my money there. I told him I decided we are are going to go someplace else. That was all it took he said with an elevated tone that's fine, thank you. On my way out I said no wonder this place is empty. He then went off saying no it was empty because of something to do with rush hour. I told him maybe it's your poor customer service and lack of hospitable practices.
He responded are you done or do I need to call the POLICE.
Really Really Really?
I was livid-- the police when I was already leaving and you started a verbal confrontation with a possible consumer.
All and all- I never force myself or money into places where I am unwanted.