Last night, I attempted to book three of us on a f...

Last night, I attempted to book three of us on a flight. First, I tried to do three individual bookings, instead of all together, and then I made a couple of errors. I had to phone for help at midnight, and I cannot express how grateful I am to the fantastic woman (sorry, I didn't get her name, but her Ext. is 2525) who spent over half an hour on the phone with me getting things straightened out. She was extremely knowledgeable and patient and deserves a medal.