Michael Scrogan

Review of West Seattle Fitness Center

The gym was alright. Nothing special nothing bad, ...

The gym was alright. Nothing special nothing bad, but the problem I had was with their customer service. I moved, and went to the website to their contact form and let them know I was moving and would like to cancel, so please have someone contact me.

Nothing happened but a month later I was billed again, so again I sent in a form and called and left a voicemail.

Again no response. So 2 weeks later I call and am told the front desk cant talk to me so they took a message and passed it along.

We eventually start a dialog and say that they will accept our current conversation as a 30 days notice even speaking with them even in person isn't an acceptable form of cancelling and I will only be billed one more time.

How nice of them right? I had to remind them I already paid my last month when i signed up and it is in my contract. At this point I want to never be billed again and a refund for the month before.

They also say they have no record of me ever trying to contact them. So they are either ignoring, not looking, or just cant access the website contact form submits.

Basically blaming me for everything and refusing to refund me as well as trying to over bill me.

Basically they are telling me that I am wrong in every way and they are doing me a favor to let me cancel but they will bill me again.

Terrible experience

UPDATE:

After All of that and being told I was finally free. They continue to bill me and not answer emails... Lovely.