My family & I arrived @ 7pm. Check-in time is @ 4p...

My family & I arrived @ 7pm. Check-in time is @ 4pm & the room was not ready. We waited in the lobby for about an hour & the room they said was ready had a pizza box on the floor & beds unmade. Needless to say an error was made in communication. The next room had candy wrapper on the floor, bathroom tub had a crack in it & the shower knob came off. However, they did provide us with free breakfast as well as took the facility charges & $100 off the bill. The room had a great view.