Kelly Munoz

Review of PHAT Energy

Customer service when it comes to accessories in t...

Customer service when it comes to accessories in the shop is great. But when it came down to working on my bike. The first time on my ghost bike. It was good. When I brought in my schwinn mountain bike. It was having issues shifting and the chain was constantly getting caught. I asked the guy to fix it and he said it would be about $140. When I got my bike back.. it was running fine for another week and a half before it started having the same issue again. When I told them about it. They said it would cost another $140. I honestly just gave up on getting my bike repaired until a year later..

I was reccomended by someone to go to another local bike shop and the guy had said it was an extremely easy fix with the gears being slightly misaligned. $45 for the fix...

I honestly will never get my bikes here repaired again. When it comes to accessories sure.. but not when it comes to fixing my bikes. I practically gave away my money to them to do nothing. When a local bike mechanic fixed it for a 1/3 of the cost.