Abby Blythe

Review of South San Francisco office

The worst customer service I have experienced with...

The worst customer service I have experienced with any company! I cancelled my service over four months ago, and I let them know over 30 days in advance that I would be moving, yet they insist that I never called them, gave my new address, or asked to stop service! I am also sure that I canceled since I can no longer log into their online payment system. Either way I'm not calling to argue about when I called, I don't need to be subjected to your belittlement, if you don't want to own up to it just fix the billing error and stop the "service" I am not receiving. I am 100% certain you are billing the new tenant, does it make sense to bill for the same address multiple times? I think anyone can attest that better safeguards should be in place so other account holders are not unfairly billed.