I will never again order from home Depot they use ...

I will never again order from home Depot they use Home Delivery of America as the delivery service. I ordered a refrigerator June1,2020 iteam was backorder and I waited till August 29 which was my delivery date. The delivery person came measured the entrance door and apartment door before removing refrigerator out of truck. They even told my mom she just has to move a table that may be in the way which she did. They took the refrigerator out the truck and was coming in the building with it my mom can hear them from the hallway. My mom tells my dad they coming up he said no they are Walking back to the truck. My mom ask from window what happened the guy said we can't deliver we taking it back no explanation nothing. I had there number so I called he said the door was 29 1/2 inches and the refrigerator is 30. Mind you that door way is 34 1/4 wide. They did not want to walk up the 5 steps to put in elevator. When I called online customer care they called the delivery and the delivery said we can re- delivere but we will not take it upstairs. After over 7hrs of trying to find a different refrigerator and the call center calling the delivery people many times with Everytime a different answer they process the refund Today at 4:36 after us being on the phone with them so it can't be re-delivered because once process they can't do anything. I waited 2 months and if I want it although they have it in there wearhouse I will have to wait till the end of November. The guy said not even the supervisor or GM can help me. To say I am disappointed is an understatement. Please don't order from home Depot because If this is the kind of people they use. I should have ordered from Lowe's were I got a 33 inche stove delivered with no problem I guess lesson learned.