I am APPALLED as to how I was treated during my st...

I am APPALLED as to how I was treated during my stay here. DO NOT STAY AT THIS HOTEL.

I was placed in a room that had BED BUGS. We checked in very late around 2:30am because I'm not from NYC. We were placed in front of a hotel that was being constructed so I got no sleep.

I wake up to bumps all over my face. I start to scratch by back and that's when I knew, I was getting bites from something. I jumped out of bed AND SAW IT CRAWLING ON THE BED. I quickly killed it and looked at my face/body. I had bite marks all over my neck, face, and back.

The customer service was horrendous, they had someone come up to my room to examine it, but DID NOTHING. They did not move me into another room right away. They did not walk me to another hotel.

Customer service was called, but its like they were talking in circles, they did not want to help me. I was supposed to stay 3 nights there. We left the hotel room and finally after 1pm, we were placed in another room.

The next day, THERE WAS NO RUNNING WATER. I don't know why we thought customer service would help us, because they are clearly incompetant and refused to give us a refund for our entire stay.

We checked out that morning and went to another hotel.

DO NOT STAY AT THIS HOTEL.