This DoubleTree did not meet up with the company's...

This DoubleTree did not meet up with the company's usual standards. The staff forgot to give us breakfast vouchers, the room was tiny even by N.Y. standards, and at breakfast it took an act of Congress to get water and spoons. The shower leaked all over the floor every use, we were continually only given 2 towels for a family of 4 despite asking for more, and one morning we and other guests had to take the stairs because both elevators were unresponsive. The only good thing besides the location was the Monday morning desk staff. They were great with my kids, generous with the cookies, and extra helpful.