roxanne stern

Review of Rose Medical Center

I went in for surgery last week, everything went w...

I went in for surgery last week, everything went well and it was a clean facility with mostly kind staff.
Before my surgery I had spoken to several hospital personal who said I would need to bring my deductible which I understood. I specifically asked if there would be any other payment at that time and they said no. I even asked if they had any estimate about the cost after copay and they said no.
The morning of surgery I checked in and payed my deductible and then was called back into billing where I was told I would need to pay a small difference of almost 3000 dollars. After talking to billing for 20 mins I was able to pay this off later and went to sit with my husband before before my procedure, the entire time anxiously trying to go through my insurance information on my phone. I am understood I would need to pay a copay after the deductible but I do not understand the patient care method of asking a patient for this right before surgery when they have never been told such a large number. It made me incredibly anxious and was poor patient care, rose either needs to explain this is the many phone calls to patients before surgery or wait for billing after.