Harms

Review of Hilton Brighton Metropole

1 night trip to Hilton Brighton 09/08/20

1 night trip to Hilton Brighton 09/08/20
3 family's total of 13..
The hottest weekend the Hotel was completed booked and checking in was at 4pm due covid left the car in parking area ..
2 family rooms 1 single room and 1 King superior Room .
Hilton Hotel is a old Victorian Hotel that has no Air conditioning, this caused some issues that night 2 rooms had air conditioning and signal room air conditioning went down through the night.

With this said before we checked out I spoke to Gabriela who assisted me with the issues we had from our stay , she was more happy to sort out the issues and was able to sort compensation for the inconvenience we had .
I was very happy with the support from given by Gabriela could not say for the rest of the front desk staff .
Staff lacked to give a great service from front desk definitely required training in this area .
To see a queues up to the front door shows lack of training and how to execute with staffing.
Hotels definitely need to have a back up plan due to heatwaves in the uk other wise feedback from customers will play a negative part to the business.

Service given by Gabriela 5 star
Service by hotel 2 star.