Britney Nowak

Review of City Utilities of Springfield

If I could give 0 stars I would. I specifically ca...

If I could give 0 stars I would. I specifically called to ensure that the billing department had switched my payment method and they ensured me that it was taken care of. Then on the due date I get an email saying my payment failed and I am being charged a deposit and late fee! After calling they pretty much told me that it's too bad and they can't do anything and now I can only pay cash. No check, no debit or credit card, cash only. Because of their mistake! And the bill was paid manually 20 minutes after the email came through that it failed so being charged a late fee is ridiculous. I wish there were another company to switch too in the area.