I stayed in this hotel for 7 nights. During which ...

I stayed in this hotel for 7 nights. During which I only asked to have the room cleaned 1 time. I was told that they will only exchange our towels (if we have them in a pile), refill our hygiene, and take the trash out. I asked if we could possible have the room vacuumed since I have a little one and the floor got rather messy. I was told that they do not vacuum occupied rooms right now. I also had to pay a resort fee for each night we were there, for what? I used the pool but that was it. The restaurant was not open there was no transportation to Disney Springs or anywhere else for that matter. I do not believe a resort fee is necessary given there are no extras available during this time. Hilton also cancelled the other hotel I had already paid for (a month prior to my trip) and was informed that it would take up to 30 days to process a refund, which I still have not gotten. It has been over 30 days at this point and was told that I just have to wait longer. The water in the room barely got warm enough to tolerate a shower or to bathe little ones. To top it off I was walking at the foot of the bed and stepped on a diabetic lancet. I took the lancet to the front desk and gave it to them and told them the situation and asked them if they had a sharps container to put it in. The gentleman at the front desk asked if i was okay and said thank you for letting him know. I also really wish they would have refunded our money on time, especially since we had to pay for a second hotel room prior to going. They do have a nice concept of having digital keys on your phone but mine never worked. I was forced to get plastic key cards from the front desk. I also called about issues we were having with our TV's, there was no menu or guide to know what we were watching. Maintenance came and checked and told us that this particular system was not working. I was pretty disappointed in our stay with this particular hotel. The staff I did interact with were friendly and answered the questions that I had though.