I would give it a 0 if I could!!

I would give it a 0 if I could!!

The worst experience ever and I will not be booking with Hilton ever again! My friends and I had decided to stay at the Hilton Falls View hotel for a relaxing weekend getaway. But it turned out to be the most stressful/worst weekend yet!

We checked into the Hilton on Saturday around 3 pm and we spent a few hours in the room and left for dinner around 8:45 pm.

After our dinner we got back to our room around 11:50 pm and noticed that some of our bags and valuables (worth almost $1500 in total) were missing! We were in utter shock and could not believe our eyes.

We called the front desk and explained the situation to them and they said they would send someone. A few minutes later, they sent a security guard to come and talk to us. He had come in and asked us to write down everything that was stolen. He also did a scan on the door to get a log of keys that may have been used to enter when we were gone. He told us that he cannot disclose the information from the scan to us and that the General Manager would call us with the report on Monday. We asked if there were any managers that would give us the key log information as Monday seemed far away and we wanted to know what was going on. But he stated that only the General Manager would be able to give us the information from the report. At this point, we had also contacted the police.

The police officer took a report from us and the security guard told us that he would give the police officer the report from the key log. However, when the police officer contacted us later that night he told us that the security guard refused to give him the key log report. This raised a lot of suspicions as we were not sure why the security guard changed his mind on giving the report to the officer.

We had hoped that Hilton would switch us to another room as we were all shaken and there was no way we were going to sleep knowing that someone could possibly walk into our room. No one from the hotel had even called to find out how we were doing after this incident. Instead around 2:30 am we had our bill for our stay slide through our door.

The following morning, we still did not receive a call asking how we were coping with such an incident. They didn't even bother to ask if there was anything that they could do for us. When we went downstairs to check out, we spoke to the Front Desk General Manager and he was extremely rude. He had started to accuse us and stated that we may have left the door open allowing someone to access our room. He also told us that he would not be able to give us any info in regards to the incident and that we would have to wait to hear back from the General Manager. He ensured that we paid for the room regardless of the incident and that there was nothing he could do for us!

All in all, I could not believe that a big company such as the Hilton would provide such horrible customer service, even if you are an honorary member! I honestly did not see the perks of being an honorary member. We now learned the hard way that the Hilton does not have cameras in their hallways or their elevators, which is alarming. The only cameras they have are in their lobby.

Think twice before you book a room here!