Pawe W

Review of Neo24

I advise against any purchase in Neo24. I ordered ...

I advise against any purchase in Neo24. I ordered a clothes dryer with a connector and assembly service.
The first problem appeared after ordering and payment. I chose the delivery date and of course no information. On the day of delivery, I call the hotline and they are surprised with the order and that they will call you back. Of course, they did not call back, so the next day, another call to the hotline and the delivery date set 4 days later than I chose (they ask themselves to pay for choosing a specific date, which they are not able to meet hehehe.
The assembly service is provided by an external company, so contacting them was fine - we made an appointment for a specific time. The gentlemen came and it turned out that the connector is damaged and there will be no assembly.
Of course, I have to advertise myself, because the external company is not for it, so not only did I have to advertise the service in Neo24, but also contact the company that was supposed to carry out the assembly to get the acceptance protocol. Of course, Neo24 did not express even an iota of activity and I had to do everything myself.
It's been a week since the problem was reported and I only got one message asking me to attach photos !!!! I am with a wardrobe unfolded, a dryer in the room and an unrealized assembly service I paid for. Of course, the hotline has no information about the status of the complaint and they repeat the message about 14 days to consider the case - nothing that the fault is entirely on their side. The only contact is via email - of course there is no reply to the message.
In conclusion, Neo24 has the customer in the nose and only cares that you pay with the order and then do it yourself.